[Resolved] Whirlpool India — Fraud Bill Rs. 5500 after delayed damaging service

harishsharma55

from New Delhi, Delhi

Address:

New Delhi, Delhi, 110075

Hi

Whirlpool Auth Service Centre, Magic Technologies Dwarka, has issued a fraud bill of Rs. 5500 without explaining the problem or giving a cost break down of this massive bill.
1. Machine was working but with a frequent dot sound and for this a bill of Rs. 5500 has been issued.
2. Service was deliberately delayed beyond the last warranty days
3. Plastic coating has been completely removed without any replacement or information. This is now resulting in electric shocks.
4. Control switches have stopped working

Is this not the worst after sales FRAUDULENT service ?
Magic Technologies staff misbehaves and is rude - whom should we go to ?
This is abject helplessness of customer

Request your earliest support in this case of extreme inconvenience to customer.

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May 9, 2017

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2016

Whirlpool India Customer Care's response Dear harishsharma55,

We're sorry for the experience you had. This concern has been raised with our team. Please allow us some time to get back to you.

Regards,
Whirlpool Support

Oct 02, 2016

Updated by harishsharma55 TO WHOMSOEVER THIS MAY CONCERN

A complete mess is what your team has made of plastic coating.
Hammering the water hose onto the tap is not resolving the issue. Its called a "CHEAP JUGAAD".
***** JUGAADU SERVICE BY WHIRLPOOL !!!

The FRAUD BILL has still not been explained.
Your team delayed the service beyond the warranty period and then, your service center DUPES customers with a FRAUD bill of Rs. 5500
PLEASE NOTE THAT THE TEAM IS STILL NOT EXPLAINING THE BILL AMOUNT OR WHAT WAS WRONG.

Of the 4 complaints mentioned above, can you point out a single complaint your team has resolved ?

Oct 05, 2016

Updated by harishsharma55 Is there any update from you or your team ?
Don't test a customer's patience.

Verified Support

Oct 06, 2016

Whirlpool India Customer Care's response Hi harishsharma55,

Our team got in touch with you and informed you that technician will be visiting at your place today and will get your issue resolved.

Regards,
Whirlpool Support

Verified Support

Oct 07, 2016

Whirlpool India Customer Care's response Hi harishsharma55,

The required bill which was pending earlier has been handover to you. Now you are demanding for the old part which was replaced earlier in your appliance, so for the same concern our area manger will confirm us by tomorrow and will share the updates with you soon.

Regards,
Whirlpool Support

Verified Support

Oct 08, 2016

Whirlpool India Customer Care's response Hi harishsharma55,

Our team got in touch with you and as per your request we have reschedule the appointment on Monday(10/10/2016) of our senior technician's visit at your place.

Regards,
Whirlpool Support

Verified Support

Oct 12, 2016

Whirlpool India Customer Care's response Hi harishsharma55,

Our team got in touch with you and informed you that appliance has been repaired and as per your request we will be calling you tomorrow for feedback

Regards,
Whirlpool Support

Oct 13, 2016

Updated by harishsharma55 Hi

On the call, ARJUN said "JO KARNA HAI KAR LO". (DO WHAT YOU CAN)
OHOO BATAO..AB KYA KARENGE HUM ? -POOR US.. WHAT CAN WE DO ? :(

A joke right ?
I'll make your company product a joke when I'll put this damaged machine in front of A FAMOUS PAAN-WALAH for his customers to spit inside - As per you, the machine is OKAY - SO IT WILL RUN AND KEEP THE AREA CLEAN OF PAAN SPITS.

Am I CORRECT OR do you think I CRACKED A GOOD JOKE ?

You think you can dupe CUSTOMERS with a FRAUD BILL and when asked to return parts, you break them before returning.
I'll show you the power of consumer courts bill to your company and to the DEAR SPECIAL MAGIC TECHNOLOGIES - AN "AUTHORIZED" SERVICE CENTRE

You'll call for feedback ?
I'll instead come to your office and serve your customer operations and concerned people a notice for feedback on the case.

You think you can write words and earn stars for your customer service when others come to this page?
I'll show you the power of SOCIAL MEDIA when I gather ALL OTHER WHIRLPOOL complaints and keep posting them from me and my family's more than 1000 friends' (& follower's) on 3 DIFFERENT social media platform.

I can't wait to see "WHIRLPOOL" become a DAILY NEWSPAPER joke BECAUSE OF ARJUN & MAGIC TECHNOLOGIES !

WHIRLPOOL you maintain your profits when ARJUN and LIKES of him dupe CUSTOMERS!!

JO KARNA HAI KARLO **applause for ARJUN and whirlpool**
JO KARTE HAI ARJUN UNHE KARNE DO !! SPECIAL SERVICE CENTRE KA SPECIAL EMPLOYEE OF THE YEAR!!

Verified Support

Oct 13, 2016

Whirlpool India Customer Care's response Dear harishsharma55,

We wish to convey that this concern has been resolved. Please feel free to contact us again in case you face any issues.

Regards,
Whirlpool Support

Oct 19, 2016

Updated by harishsharma55 Dear Whirpool Support

Quit lying. You have not resolved any matter. Instead,

1. You have duped us of Rs. 5500.
2. You have damaged the entire Plastic Coating and you speak rudely when we reach out for replacement.
3. You have broken the tap fixture while fixing.
4. Your concerned team person Arjun has already told us we won't do anything "JO KARNA HAI KAR LO".

As per the above mentioned points, this is a case of cheating, fraud and intentionally harming customer rights to resolution of complaints related to product sold.

Please forward us your firm's fraud helpline/policy and also our complaint resolution number.
It has been more than a month that we have been asking for the same.

Nov 01, 2016

Updated by harishsharma55 Dear Whirpool India Customer Care,

A kind reminder to furnish a complaint resolution number & fraud helpline/policy.

No concern has been resolved by you.