[Resolved] Whirlpool India — Fridge not repaired

abhishekgaur9

from Mumbai, Maharashtra

Address:

Muzaffarpur, Bihar, 842002

I am having a Whirlpool refrigerator which was purchased last year on 08/11/2015. After many complaints and follow up my refrigerator is not repaired till date because spare part is not available. My question is that whirlpool is America's No 1 brand in spite of that they don't have enough spares with their service center at Muzaffarpur and also not available at Patna.
When will i call to customer care center muzaffarpur they are saying we have send an email regarding replacement of damage part. No updation
till date and i am facing problem. Please resolve my issue.
Please find the attached screenshot of customer complains from 03/11/2016.

+2 photos

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Dec 29, 2016

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2016

Whirlpool India Customer Care's response Dear abhishekgaur9,

We're sorry for the experience you had. This concern has been raised with our team. Please allow us some time to get back to you.

Regards,
Whirlpool Support

Verified Support

Nov 16, 2016

Whirlpool India Customer Care's response Dear abhishekgaur9,

We hope our team got in touch and shared all the requisite details with you. Further, we would like to inform you that our technician has already visited at your place and found there is Core Broad defective in your appliance and we are arranging the part from the other branch so it will take approx 7-8 working days to rectify our issue.

Regards,
Whirlpool Support

Verified Support

Nov 28, 2016

Whirlpool India Customer Care's response Dear abhishekgaur9,

We wish to convey that this concern has been resolved. Please feel free to contact us again in case you face any issues.

Regards,
Whirlpool Support