[Resolved] Whirlpool India — Have not received AMC welcome kit and confirmation email

[Resolved] Whirlpool India — Have not received AMC welcome kit and confirmation email

D defaultuser from Bengaluru, Karnataka Dec 6, 2021 Dec 20, 2021 This thread was updated on Dec 20, 2021

Hi team, I have done the payment of Rs 6478/- towards AMC (Annual Maintenance Contract) plan of 3 years. Have received payment receipt from Whirlpool. Please find attached. Since then I have been repeatedly asking the whirlpool team for any update on the AMC welcome kit and confirmation on the activation with the start date, but there is no response. As a customer I am not sure whether AMC is activated or not as there is no welcome kit received yet. Kindly help me resolve this issue. My email ID: [protected]@gmail.com I also have email follow up, but unable to attach here Thanks, Lloyd +1 photos Was this information helpful? No (0) Yes (0)
Dec 14, 2021 Complaint marked as Resolved After the complaint was raised, Whirlpool team reached out to me to gather details of the refrigerator, payment receipts. They escalated the case internally and got a AMC kit from their team members. email id: [email protected] Whirlpool India customer support has been notified about the posted complaint. Dec 13, 2021 Updated by defaultuser No update since the complaint was raised. Whirlpool executives called me and said they will look into the matter. Its been a week since. Verified Support Dec 14, 2021 Whirlpool India Customer Care's response Dear Team, We are working on this case and we will share the updated status shortly. Regards, Whirlpool Support Dec 14, 2021 Updated by defaultuser Thanks Consumercomplaints team, I have received the AMC from Whirlpool. Appreciate your efforts in providing a resolution to this case.
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