[Resolved] Whirlpool India — Improper working of refrigerator, bad response from customer services

sravan kannekanti

from Delhi, Delhi

Address:	Khammam, Andhra Pradesh, 507101
Website:	www.whirlpoolindia.com

I have bought a double doored whirlpool refrigerator named "neo i chill" its working improperly. once i have registered a complaint then whirlpool sent a technician he removed ice formed inside, and he said we will come again after 8 hours and we check that your problem solved or not, , but no one came again, , and we registered one more service, , but this time technician saying that "i dont wanna come, show whatever you can do" it is an example that how your services going really, ,
old service request id :HD[protected]
new request : HD[protected],
and your customer service employee lift the call and says wait for few days, , , that means days will go, , your problem solved whenever we want to do!!!???/ we are totally frustrated with your services, , i would like to file a complaint in consumer forum.

Was this information helpful?

No (0)

Yes (0)

Jun 3, 2016

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

May 03, 2016

Whirlpool India Customer Care's response Dear Sravan, Thank you for sharing your complaint details. We regret the trouble you have faced, this is not what we want you to experience. We've escalated your complaint to the concerned department. Meanwhile please allow us 1-2 days to get back for an update on your case. Warm regards, Whirlpool India