[Resolved] Whirlpool India — Installation engr from whirlpool collected 3840 rupees | |||
I bought whirlpool white magic washing machine 622pd yesterday from a dealer in velachery, chennai, installation engr from whirlpool came today[protected] and told he has to install a ece filter and the machine has to be cleaned with whirlpool washing liquid scalegen. When i asked why the dealer who sold has did not tell about this, he told only during installation company authorized installation engrs will explain about this. Since the engr was wearing whirlpool uniform, i took it for granted and paid rs.3850. Later on i found that these are not mandatory. When i contacted the whirlpool partner company from where the technician came from, they say whirlpool is insisting them to add the filter and sell the liquids or they will not allow to service the machine during warranty period. Is this true? I registered complaint with whirlpool tollfree, they say they will look into it. Will i get my hard earned money back? Was this information helpful? | |||
Jul 24, 2016 Complaint marked as Resolved Whirlpool India customer support has been notified about the posted complaint. Verified Support Jun 20, 2016 Whirlpool India Customer Care's response Hi Mohanrajusk,
We apologise for the inconvenience cause. Thank you for confirming that your issue is resolved. Please feel free to get in touch with us incase you have any concerns that we can help you with.
Warm regards,
Whirlpool India
Verified Support Jun 23, 2016 Whirlpool India Customer Care's response Hi Mohan,
We apologise for the inconvenience caused. Thank you for confirming that the issue is resolved.
Please feel free to contact us incase you need any help with you appliance by calling us at our toll free [protected].
Warm regards,
Whirlpool India
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1 Comment | |||
Comments
Whirlpool took back the additional items back and refunded my money back. Hats off to whirlpool customer care.
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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