[Resolved]  Whirlpool India — Issue with the service engineer and his resolution

Address:

Chennai, Tamil Nadu, 600061

Hello, I am from Chennai living near by Nanganallur/Madipakkam. I have a 4 years old Whirlpool washing machine, it has got problem, i called the customer care number (Complaint number- PR[protected]) and they arranged a service center guy to attend the problem, the next day a person from the service center came and told that the issue is with the electronic board which is at the top hence he told that he will either try to service the electronic board or will replace with the new board and we said ok to it and after 2 days he came with a board and replaced with the old one in the machine and it was working fine and I paid nearly Rs2500+ amount, after 55 days (March-14)the machine again is not working and shows the same error. This time with the use of the Bill/visiting card given to me I called the same person and told that the machine is not working, he came and identified that the problem is with the board again and he removed the board and took that to do service and the next day he called me and said that the board which is replaced is also not working now and I have to pay again rs2500+ now. i was shocked and asked him to explain why should I give money since the same was changed few weeks then he replied that the board he replaced first time is an old working condition board pulled from some other old Washing machine and not the new one. I asked a Question to him that I have never told you to replace with an old one then how could you do that. there is no logic in replacing an old board with other old board. I asked his Superior contact number he said he will give that in some time but he didn't turn back and now today (05/18/2017) he is not attending my call and the board he has took from my machine is with him now. How can I handle these kind of issue? I need a solution for this.