[Resolved]  Whirlpool India Ltd. — Microwave 25C

Address:

Nainital, Uttarakhand

I purchased a 25 litrs Magic cook 25C microwave in November 2010 from G.V.pariwar, Whirlpool dealer at Haldwani, Nainital, Uttrakhand.The machine stopped working since September 2013. Immediately informed the dealer, after several visits by the service engineer I was told that the Control Panel / Touch Pad and the PCB shall be replaced therefore needs some time to procure the part from the ware house. This went on for over 6 months and even after changing the parts the Microwave had the same problem. The machine was again sent to the service centre for thorough check but it came back un-repaired. Strangely for all theses mails the CMD, service heads were kept in loop over the mails, but to my surprise there seemed very indifferent approach to the entire complaint and its handling. Whether it is being indifferent to a complaint or the company is used to such problems and is aware about the quality of its products. Now since the company is incapable of detecting the fault and repairing it they are offering replacement, where I have to bear the 50% charges of the new Microwave and Rs.1000/- for transportation which is coming to (5895+1000= Rs.6895/-). Harassing us for close a year, phone calls / mails and no standby provided, the company expects me to take this offer.Im highly dissatisfied with their behaviour and complaint handling. By writing to this forum, im hoping to get a favourable solution. Reena Sahni Haldwani, Uttrakhand [protected]