[Resolved]  Whirlpool India Ltd — Whirlpool sport 7kg - front loading - bearing assembly damage while machine running

Address:

Visakhapatnam, Andhra Pradesh

I have purchased washing [protected]@ 26900/- WHIRLPOOL SPORTS 7KG -FRONT LOADED in june 2009 from visakhapatnam andhra pradesh. Right from the beginning this washing machine is giving trouble us many times. Every time service engineers took 1 or 2 months for part replacement citing us part pending.
This time, washing machine is giving noise and customer complaint was raised and complaint No: HD[protected], dated:31/01/2014. The service engineer has came on the same day to inspect the machine and collected the inspection charges Rs.450/- and left, citing part pending.( recipt enclosed). He said there was a damage of bearing assembly ( Drum). Till date, there is no reply/response from Whirlpool team. When called again on 02/02/2014 @ customer care, the call has been escalated to Sr. Service Engineer, gentleman name Mr. Samsher has committed that complaint will be resolved within 24 hrs time. Till date there is no reply. I never expected this type of service from WHIRLPOOL.

VN RAO
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