[Resolved]  Whirlpool India — manufacturing defect

Address:

Nilgiris, Tamil Nadu

Report on whirlpool washing machine SURESH B LAWRENCE SCHOOL QUARTERS LOVEDALE OOTY – 643003 TAMIL NADU PHONE: [protected] Dear sir, This is to inform you that I had purchased whirlpool washing machine(white magic) in the year 2007 from Big shop, ooty, Tamil Nadu. I am extremely sorry to report the following regarding the washing machine. My friend advised me to buy whirlpool washing machine which is standard and popular among the washing machines. • Day 1, When the demo person unpacked the box and started installing the machine, the water circuit was not working. He replaced the same in the next day. He installed and gave demo and went. • When we started using in the next day, an abnormal noise came and the same was reported to customer care center. Some one from whirlpool came and reported that the four rods which supports the drum to be changed. He replaced the same in couple of days. He also advised to buy a stand. We purchased from him which costs Rs. 1000. • Though the requirements are met, When the machine reaches to rinse and spin, machine started moving from the place resulting the breakage of water tube from the water tap. It so happened some time that machine jumped out from the stand. Finally we had to stop the machine and half washed clothes were to be taken out. This was also reported to whirlpool service center. • A person from whirlpool service center, coonoor came and analyzed the complaint. I asked him for the change of machine as there are a lot of complaints from the day it was purchased. He told me that he will rectify the machine. He told that the stand which you had purchased is not up to the mark you may buy another stand which is meant for this machine. Another stand also was purchased which costed me Rs. 1200. You are requested to note that the previous stand also was purchased from your person. You may not believe that we have not washed our clothes up to our satisfaction not even one time as either we had to hold the machine during spin or rinse or we have stop the machine after the wash before the rinse and spin. • He also could not do anything as the same complaint continued. During this process another water tube was also broke as the machine jumped out of the stand. • A report was registered, an service engineer came and he told me that white magic washing machine has manufacturing defect. In this case company must have withdrawn this machine and I should have been given alternate washing machine or suitable arrangements must have been made. Finally I learnt that this is failure model from different sources. • Till date I have not used this machine up to my satisfaction which looks like new. • You may refer all the complaints in your complaint register. I request you to kindly take necessary action which is favourable to me. I strongly believe that company may take necessary action regarding this. I also request you to replace a new machine. Thanking you (SURESH B)