Address: | A-4, MIDC, RANJANGAON, TALUKA - SHIRUR, DIST. PUNE - 412220 |
Hello Sir, Through this grievance I would like to bring to your kind attention that I had approached the Whirlpool company with reference to defect in my refrigerator 20733~IF305 ELT ILLUSIA STEEL (3S) which was purchased in 2017 Vide complaint no MUM[protected] on 11th June 2022. Post which the company Service centre person came and post that I was told that the refrigerator is obsolete and cannot be repaired and company offered buy back of Rs 10000/- + the balance payment of new refrigerator. I paid the balance amount of 30000/- (Bank transfer) against the new refrigerator IFPRO BM INV CNV 340 OMEGA STEEL (3S)-N having Serial No[protected]. The same was Delivered to us on 9th July 2022. And post using for 1 day the new equipment started giving trouble. For which we lodged the complaint again vide complaint number MUM[protected]. And since then i have been chasing company for resolution. and every time I am receiving response that either the Quality team will check or the Quality team will visit.
Till date the issue is pending and it is now 2 months and noone from company has been able to provide either the refund or replacement.
I have the entire mail transcript of the same.
I can upload as a PDF as a complaint.
Regards,
Ashish
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