[Resolved] Whirlpool India — Microwave Oven

Alamware

from Mumbai, Maharashtra

Address:	600040
Website:	www.whirlpoolindia.com

Purchased last year on 21-Feb16 at Chennai dealer (Vasanth & Co.), the oven started getting shutdown after every 30 seconds.
We complained on 15th and technician checked after couple days and told us that magnet or something is gone and will be replaced.
Till date not repaired even after so many follow ups.
The complaint details are:
CN[protected] on 15-Feb-17
Whirlpool closed this complaint internally with remarks that customer is unwilling to get it repaired.
New Compalint No.: CN[protected] on 19-Feb-17
Whirlpool customer care contact No. [protected]

Customer care person asked to get in touch with local person at Chennai on this No. [protected] (Mr. Sunil Kumar)

Local person keeps reverting that they have intimated factory.

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May 2, 2017

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2017

Whirlpool India Customer Care's response Dear Alamware,

We're sorry for the experience you had. This concern has been raised with our team. Please allow us some time to get back to you.

Regards,
Whirlpool Support.

Verified Support

Mar 30, 2017

Whirlpool India Customer Care's response Dear Alamware,

Hope this concern has been resolved to your satisfaction. Please feel free to contact us in case you need any further assistance.

Regards,
Whirlpool Support.