Sir, i have purchased whirlpool refrigerator model no 71962 2, serial no INC[protected] in the month of July 2021, The above machine failed to function on 26th Dec22, and subsequently complaint was registered from my registered mobile no at whirlpool WhatsApp no.Technician visited on my mentioned site and after checking confirmed that compressor need to be changed which has warranty of 10 years .But as per technician purchase bill to be produced to claim warranty and i have misplaced purchased bill, and because of failing to produce purchase bill and after talking with executive on helpline no my complaint have not been redress as i don't have purchase bill .
Now my question or query is
1)Why i need to produce purchase bill when I have machine model and serial no, date of purchase with registered personal mobile
2)since I don't have purchase bill can whirlpool disown the serial no and model no which they must have in there record of issue from warehouse and date of sale to customer.
3)since they are failing to fulfill there obligation which is given in warranty a case and fine must be imposed on such company for harrassing customer and causing mental and economic imbalances
Therefor i raise this issue from this platform to redress my grievances and for necessary action against the company
Thanking you
M S Mallick Was this information helpful? | 
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