Whirlpool India — newly purchased refrigerator is not working - complaint is not successfully attended by service mechanic

Address:

Thoothukudi, Tamil Nadu

I have purchased whirlpool ice magic refrigerator from Sathya Agencies, Tuticorin on 26.07.2014. The compressor is not working from 14.08.2014 and the refrigerator could not be used. I have complained to the Tuticorin Service Centre, the mechanic is delaying and therefore I make complaint at Call Centre No.[protected] on 16.08.2014 morning. The Tuticorin Service Centre mechanic with supervisor has come at night 8.30 p.m. and do something to run the compressor and get my signature in a form and told us to call them on 18.08.2014 if the compressor is not run again because they can not find the exact fault. The compressor is not working from half an hour after they make it to run on 16.08.2014. We inform it immediately to the supervisor and he promised to come on 18.08.2014 morning at 10.00 a.m. to check and solve the problem. I contact the mechanic in person at Tuticorin Service Centre and the supervisor by mobile phone but they have not come forward to solve it and I am fed up with their response. I am staying in the house for their presence by postponing my appointment to see doctor for medical treatment in urgent need. I contact the supplier Sathya Agencies, Tuticorin to replace the refrigerator but they do not agree for that. I could not use the Whirlpool refrigerator just 20 days after purchase. Please help me to solve the problem at the earliest.