[Resolved] Whirlpool India — no response for service

Sivakumar

from New Delhi, Delhi

Address:

Gurgaon, Haryana, 635109

Hi
I bought a front load washing machine from croma, new delhi during 2012. June, 2018 i shifted to hosur, tamilnadu. The machine is not working. Launched the complaint. Someone has visited and opened the top panel and told that the board is faulty. Will come back for repair. Since the. It’s in open condition and no one has turned back. I launched complaint at least 10 times. No use. I have sent the message to their md through messenger. He is also least bother. This is my last option. Hope some genuine guy from the brand will do the needful.

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Nov 30, 2018

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2018

Whirlpool India Customer Care's response Dear Sivakumar,

Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.

Regards,
Whirlpool Support.

Verified Support

Oct 30, 2018

Whirlpool India Customer Care's response Dear Sivakumar,

We hope our service team has already shared the requisite information regarding appliance concern with you. We request your understanding on the same.

Regards,
Whirlpool Support.

Verified Support

Dec 03, 2018

Whirlpool India Customer Care's response Dear Sivakumar,

We hope our service team is in touch with you regarding the above mentioned concern and shared the current status. We request your understanding on the same.

Regards,
Whirlpool Support.

Dec 04, 2018

Updated by Sivakumar Disgusting Service. The Delhi team has really helped. Based on the confirmation, i made the draft on whirlpool. I was told that the local team will come and collect the DD and the machine will be picked up. Post draft made, the local team started refusing and demanded me to handover the machine at their place and asked me to send the courier to their TN head office. The joke is here that no address was shared.
Now today when i got a call, i told them about the courier of the draft and then they shared the address. Once I made the courier cover, again i got the call and raised another issue that I have to keep the box of the machine which i bought it during 2012. Is there any logic. Now i am compelled to drop the plan and cancel the Draft. Wasted 5 months.
This is my last try. If anyone in the company to listen to my concern and keep the local service guy away from this transaction to complete the task smoothly. Or on 7th Dec, i will cancel my draft and through this machine and will switch over to other brands at least who are ready to listen to their customers.

Verified Support

Dec 21, 2018

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Comments

Sivakumar

from New Delhi, Delhi

As per the instruction I made the DD for replacement. Today, i was told that i have to send the machine at my cost to their service centre whereas I was told initially that they will pick it up. I am really upset with their casual approach here in the service centre Hosur. However, the response from their Head office is welcoming one.