[Resolved]  Whirlpool India — No response from service provider

Address:560061

Dear whirlpool customer care,
I am sridhar. H. R and my family has been a loyal whirlpool customer from past 15 years. We have purchased 2 washing machines & 2 refrigerators till now and have been spreading a positive word of mouth to others.

But recently my trust on whirlpool was destroyed when our refrigerator was collecting water at the bottom. When we contacted the customer service, they sent mr. Fazal (Mob no:[protected]) from mission perfection (Really?) appliances services on 28.05.2016 who replaced the pcb costing rs.2, 341 and with service charge of rs.350 and totally charged us rs.2, 691 (Bill attached).

But after few hours of replacing the pcb, the power in our house started tripping and we had to replace the elcb of our house costing rs.3, 500. We have been contacting him to check the refrigerator, but even after 6 days of persistent calling to him & customer care, he has not yet turned up. This has caused us huge inconvenience & our trust on whirlpool has been shattered.

This mail is not just a complaint, but a regret for being a patron for a brand which leaves the customers' in a 'whirlpool' of problems. You leave me with no option other than seeking the help from consumer forums and in the worst case, consumer court. Never take the customers for a ride.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Jul 21, 2016
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Jun 20, 2016
Whirlpool India Customer Care's response
HI Sridhar. H. R, We apologise for the inconvenience caused. We request you to please share the complaint number you have registered with us to look into the issue. Warm regards, Whirlpool India
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Whirlpool India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    69%
    Complaints
    3571
    Pending
    0
    Resolved
    2438
    Whirlpool India Address
    H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
    View all Whirlpool India contact information