[Resolved]  Whirlpool India — non issue of candle even after amc for a long time

Website:

www.whirlpoolindia.com

I, Sri Saikat Banerjee, have purchased one Whirlpool RO waterfilter, Product Name-Whirepool RO Minerala 90 on 27.3.2016 from SALES EMPORIUM, BEHALA, KOLKATA vide Invoice No. Inv[protected], Customer Code Klo[protected]. I have made AMC with your company on 17.1.2018 with Rs.4710/-. At the time of AMC company experts told that the condition of the filters is not good and require immediate change.The filter is now not functioning properly. whenever I contacted the Area Manager or Helpline they informed me that candles is not available in the company and it will be supplied whenever it is availability.
My wife is a kidney transplanted patient who requires fresh water regularly with other restrictions. Now the question is if a reputed company unable to supply the spares even after AMC and repeated reminders who would take responsibility for my wife who is a kidney transplanted lady. Now I want immediate replacement of candles etc. as it is very special case or advise me what is to be done for redress. Regards - Saikat Bajerjee, [protected]