I had purchased a Whirlpool Double Door Refrigerator in December, 2022 which is very well under the Warranty/ Guarantee till date. As of now, I am facing the problem regarding the setting of the Temperature of the Refrigerator and due to this all the vegetable and fruits etc. are getting wet and thereafter got Spoiled. In this regard, various Complaints over Whirlpool India Customer Care No. [protected] were lodged i.e. on 3rd June, 2023, 10th June, 2023 and the Engineer came at that time, but the Issue has not been resolved by him completely. The last and the recent Complaint for the same Issue was lodged on 17th June, 2023 and received the Service Request No. DEL[protected] over SMS at my Registered Mobile No. [protected] from Whirlpool India, but since then, no Technician has visited at my Residential Address as Registered with Whirlpool India for attending the Complaint and resolution of the issue. Although, I had got Calls from one of person named Mr. Nitin of Whirlpool India from Mobile No. [protected], claiming as calling from the Company and assured that my Complaint will be attended by the Technician Mr. Ravi. But since then, Mr. Ravi, the Technician had called me several times from Mobile No. [protected] and assured me to attend the Complaint, but he never turned down to attend the Complaint and also not picking-up my Calls.
In this regard, I had also spoken to the Senior Team of Whirlpool India over Customer Care No. [protected] and got a call from one of their Senior Person, named Mr. Abid from the Technical Team from Landline Phone No.[protected] from their Service Centre at Noida (U.P.) on 20th June, 2023 and he promised me that a Senior Technician will visit at my residence and will resolve the issue. But inspite of his commitment, no Technician has visited at my residence to resolve the issue.
Also, yesterday i.e. on 21st June, 2023, I got a Call of Mr. Ravi Technician from Mobile No. [protected] and he promised me that he is visiting at my residence in the evening to attend the Complaint, but he never came and is also not picking-up my call.
I am really shocked and surprised on this type of casual approach and after sales service from the Whirlpool India, the renowned company. This is totally a deficiency of service and injustice to the customers who bought the product from Whirlpool India.
The Concerned Persons, Senior Officials and the Management is requested to please look into the issue and intervene to resolve my long pending Complaint on urgent basis.
Thanks & Regards,
D.K. Nagpal
Flat No. 12-D, CA Block,
Shalimar Bagh,
Delhi - 110088
Mobile: [protected] / [protected] Was this information helpful? |
Whirlpool India customer support has been notified about the posted complaint. Jun 26, 2023 Updated by DAVINDER KUMAR NAGPAL My above referred Complaint has been attended by the Technician Mr. Prince (Mobile No. [protected]) of Whirlpool India on 24th June, 2023 (Saturday), but the issue has not been resolved till date and I am still facing the problem of Moisture coming in the whole Refrigerator and the things i.e. Vegetables & Fruits are getting Wet (Moistured) and getting spoiled even keeping them open, without any polythene in the Refrigerator and this was also shown and brought in the knowledge of the Technician Mr. Prince (Mobile No. [protected]) who came to attend my Complaint. I would like to bring to your notice that this type of problem i.e. Moisture is coming in the whole Refrigerator.
Further, please also note that we are using the Refrigerators for so many years and we didn't faced this type of issue in any of the Refrigerators of brands like LG & Samsung which we had used in the past or even are using currently. We are facing this type of problem i.e. Moisture in this Whirlpool Refrigerator only.
Concerned Officials, the Team and the Senior Management of the Whirlpool India is once again requested to please look into this problem of Moisture coming in the whole Refrigerator and depute some Senior Technicians Team to get my problem resolved on urgent basis, as the things are getting worse day by day and the things like Vegetables & Fruits etc. are getting spoiled,
Thanks & Regards,
D.K. Nagpal
Flat No. 12-D, CA Block,
Shalimar Bagh,
Delhi - 110088
Mobile: [protected] / [protected]
Jul 15, 2023 Updated by DAVINDER KUMAR NAGPAL Reference my trailing mails, my concern of Moisture coming in the Whole Refrigerator and due to which the Things, especially the Vegetables & Fruits are getting Spoiled, almost every day, has not been resolved till date . In this regard, I would like to bring to your kind notice that on 9th July, 2023 (Sunday), one of the Technician Mr. Prince (Mobile No. [protected]) from Whirlpool India, on the instruction of Mr. Nitin (Mobile No. [protected]) of the Company had visited at my residence to check the issue and taken diagnosis of all the parameters and found that there is a problem with the PCB in the Cooling Compartment of the Refrigerator and submitted his Report to Mr. Nitin (Mobile No. [protected]) of Whirlpool India . And when contacted to Mr. Nitin of Whirlpool India on 12th July, 2023 (Wednesday), he told me that the Report against the Refrigerator has been forwarded to the Senior Officials of Whirlpool India and awaiting the response from the Whirlpool India.
Therefore, Senior Officials of the Whirlpool India are hereby requested to kindly look into the matter and get the Issue of Moisture Coming in the Refrigerator due to Faulty PCB in the Cooling Compartment, resolved on Urgent Basis to avoid further Spoiling of the Things.
Thanks & Regards,
D.K. Nagpal
Flat No. 12-D, CA Block,
Shalimar Bagh,
Delhi - 110088
Mobile: [protected] / [protected]
Jul 25, 2023 Updated by DAVINDER KUMAR NAGPAL In response to my various communications, one of the Senior Technician Mr. Deep (Mobile No. [protected]) from Whirlpool India, on the instructions of Mr. Nitin (Mobile No. [protected]) of Whirlpool India, had visited at my residence on 18th July, 2023 (Tuesday) and checked and taken all the required parameters of the Refrigerator and submitted his report. Till date, nothing has happened against my Complaint and I am still facing the problem of Moisture in the Whole Refrigerator as well as the Issue of Proper Cooling.
Today morning i.e. on 25th July, 2023 (Tuesday), I have got a call from Mr. Nitin (Mobile No. [protected]) of Whirlpool India, seeking time for re-visit of the Technician again at my residence, for the purpose of checking the parameters etc. of the Refrigerator.
Please note that this is my long pending issue for the last 2-3 months, which has not been resolved by the Whirlpool India till date, inspite of Multiple Visits (5-6 Visits), already carried out by your Technicians for the purpose of checking and taking of the parameters etc. again and again of the Refrigerator.
It is really surprising and shocking for me and also the totally unjustified act from the Company like Whirlpool India that inspite of my various E-Mail Communications and even after repeated multiple visits (5-6 visits) carried out by the Technicians, including the Senior Most Technicians of Whirlpool India, my Complaint of Moisture in the Whole Refrigerator (which is very well under Warranty/ Guarantee) as well as the Issue of Proper Cooling, has not been resolved till date by the Company like Whirlpool India.
Further, I will not allow the Technicians again and again to visit at my residence for the purpose of taking the parameters only, again and again, instead of resolving my long pending (2-3 months old) Complaint.
Therefore, the Senior Management of Whirlpool India is once again requested to kindly get the issue of Moisture in the Whole Refrigerator as well as the issue of Proper Cooling, resolved immediately by Replacing the Faulty Refrigerator (which is well within the Warranty/ Guarantee Period as on date), instead of fixing visits of the Technicians again and again for taking the same parameters only, again and again.
Thanks & Regards,
D.K. Nagpal
Flat No. 12-D, CA Block,
Shalimar Bagh,
Delhi - 110088
Mobile: [protected] / [protected]
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Therefore, Senior Officials of the Whirlpool India are hereby requested to kindly look into the matter and get the Issue of Moisture Coming in the Refrigerator due to Faulty PCB in the Cooling Compartment, resolved on Urgent Basis to avoid further Spoiling of the Things.
Thanks & Regards,
D.K. Nagpal
Flat No. 12-D, CA Block,
Shalimar Bagh,
Delhi - 110088
Mobile: [protected] / [protected]