Whirlpool India — Poor and Very Bad service

Ref: KL [protected] dated 01.05.14 and KL[protected] dated 06.05.14 In the name of my daughter (Aditi Sinha Ray)we purchased a REFRIGERATOR (WHIRLPOOL FP 263D PROTON ELTVINTAGE WINE REF) from Great Eastern, Kolkata, dated 19.10.12.Due to a TOUR programmed my Freeze was OFF 15 days. After arrival it was found that cooling system not working on 01.5.14 accordingly above complain are done. On 28.05.14 C.P.C.Board was changed at the cost of Rs.3000/-. NOW QUESTIONS ARE : 1)THE CPC BOARD IS ACTUALLY DEFECTIVE ? 2)DURING DEAD CONDITION WHY IT IS POSSIBLE? 3) TOTAL UNIT (CPCB)CAN DAMAGED AT A TIME? 4) IF THE BOARD IS REALLY DEFECTIVE THAT WILL BE REPLACE VICE IT'S id NO.& spares code no. THEN WHY THE CPC BOARD WAS PULLED OUT AND TAKEN BY YOUR REPRESENTATIVE (THAT WAS NOT RETURNED TILL DATE)? That means actually that was not defective. 5) RS.3000/- TAKEN BY THE BILL OF GOBIND REFRIGERATION WITH OUT ANY PRICE LIST OF WhirlPool CO. IS IT JUSTIFIED? 6) NEEDS TO PIN POINT THE ACTUAL FAULT AS I am a customer of a reputed company like yours. Thanks lot P.C.Sinha Ray on be hap of ADITI SINHA RAY M/no. [protected] Email id: [protected]@yahoo.co.in