Whirlpool India — Poor Customer Care for Whirlpool Product Service

Address:

Pondicherry, Puducherry

4 months back I observed repeated sparks inside my Whirlpool Microwave Oven and informed Whirlpool Service Center/Customer Care with online registration/complaint plus call. 1. Complaint dated 7 May 2014, SR No: CN[protected]. 2. Followed by repeated calls to Customer Care and Technician. 3. After approx 15 days technician visits me, tells me that the circuit is faulty and assures to return and takes some part from the electric circuit with him. But he never returned till date. 4. Again repeated calls to Customer Care and technician and both of them tries to avoid my call/the complaint. 5. I wrote to Whirlpool main office/Gurgaon and Chennai and got assurance that someone will surely visit me within 3 days. 6. Mail comes to me from Customer care that part has been dispatched and problem will be fixed within 2-3 days. (3 months back) 7. With nobody responding I again called customer care and technician. 8. Informed the whirlpool customer care about same. 9. Customer care calls me and asks for negotiation and for exchange and asking for bill. 10. I gave the copy of bill 2 months back, but till today the problem remains same, my microwave oven is kept open as such on floor left by technician and nobody responding to my calls at customer care, Chennai/Gurgaon. Totally fed up with whirlpool service !! The Customer Care person in Chennai told me that Whirlpool have stopped manufacturing parts for Microwave Oven and that they can't offer any help to me in this regard. He even told me that I can give him DD of Rs. 5000/- and he will try to fix an exchange !! Sounds fishy !! So far have called customer care not less than 60 times and mailed more than 10 times, but no reply !! Now I am spreading this to public via Facebook and registered on Jaago Grahak Jaago and TV channels. Dr. Shib Sekhar Datta Mobile: [protected]/[protected]