Whirlpool India — poor service support

Micro wave oven model convection 22c damaged by service centre, whirlpool arrah, bihar.
Respected sirs

After great disappointment and frustrations i am trying to bring to notice, the bad practice going on at arrah, bihar whirlpool service centre.

We purchased a m/w oven 22c, 7 years ago which is out of warrantee. My oven was running ok heating was only intermittent, sometimes not heating, other wise all function was ok. Thinking that this problem should be sorted out by whilpool. We launched a complain to whirlpool. Mechanic mr. Shivam came and checked the oven at my home it was heating the water satisfactorily. He told me that your oven is ok. When i told him that only sometime it does not heat. Then he suggested me to bring the oven to workshop at service centre arrah, bihar for check up. I handed over the oven to service centre after paying rs 350/. But when checked up the status one week later, they told me that your oven is not getting on. I too personally checked up found oven is dead, its control pcb was damaged by service centre staff.
They told me that control pcb is u/s that has to be changed and u have pay rs 6000/. Pcb was ok at my home and it is damaged at service centre for that i hv to pay. This is absolutely cheating of customers by whirlpool.

Then i contacted the customer service number[protected] and registered a complaint and sent a mail to help desk whirlpool. Madam sangeeta came and on line and she told me that service centre is telling that your oven pcb is faulty and it has to be changed and u hv to bear the charges. Service agent mr abhisek is not taking responsibility that control pcb is damaged by them. It cheating and making fool whirlpool. Very bad company support.

A) i requested them either they should restore my oven in same condition as it was.
B) or they should replace my oven.

C) it is more than a two weeks passed now and customer service team is avoiding my request to help. My oven is laying dead at service center arrah, bihar.
I need my oven facing problem without oven for last one months. They should repair the my machine as it was in running condition. Or should be replaced.

D) very poor response from whirlpool, one should avoid fresh purchase of whirlpool appliance with poor service support.

E) if this is a situation i am sure there are so many such un-constitutional practices across india by whirlpool.
I am definitely taking this seriously and will knock every door possible on earth to get justice.
Hope the management team can do something and save me from this mental harassment.

M nasir
Arrah, bihar