[Resolved] Whirlpool India — Refrigerator freezer compartment developed cracks within the warranty, period requested for replacement

kitta333

from Tadpatri, Andhra Pradesh

Address:

Hyderabad, Andhra Pradesh, 517325

I purchased 240 l protton (Alfa steel) model of whirlpool refrigerator from devatha dgitals, madanapalli, a. P. 517325. On 24/12/2015. Twenty days back it is observed that freezer compartment developed cracks. I made a complaint to the service center on 24/9/16 (Complaint no.[protected]), two technicians came to my house two days later and took a photo graph of the damaged part to send it to the company. They left without saying any thing. 10 days after again i made another complaint on 10/10/2016. (No. Gr[protected]). Some on called me over phone a day after and asked me to wait for some more days and not to post complaints to the company and assured me of replacement of the product. Till today i. E. 17/10/2016 no action taken. So kindly do the needful by for replacing the present refrigerator with a new one of the same model.

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May 11, 2017

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2016

Whirlpool India Customer Care's response Dear kitta333,

Our team got in touch with you and informed you that your appliance has been dispatched from the warehouse and will reach at your place within the next 2-3 working days.

Regards,
Whirlpool Support

Verified Support

Oct 25, 2016

Whirlpool India Customer Care's response Dear kitta333,

As per your request we would like informed you that the selected model by you will be delivered to you 3-4 days time.

Regards,
Whirlpool Support

Verified Support

Oct 28, 2016

Whirlpool India Customer Care's response Dear kitta333,

We wish to convey that this concern has been resolved. Please feel free to contact us again in case you face any issues.

Regards,
Whirlpool Support

Nov 03, 2016

Updated by kitta333 The supplied fridge is also damaged. complained to the service person, technician visited but problem not solved.

Verified Support

Nov 04, 2016

Whirlpool India Customer Care's response Dear kitta333,

We're sorry for the experience you had. This concern has been raised with our team. Please allow us some time to get back to you.

Regards,
Whirlpool Support

Nov 05, 2016

Updated by kitta333 sir/madam, You are asking me to transport the damaged fridge on my own cost and reducing the payment amount by Rs.1000 for transportation charges. Why should I bear the loss for not my fault? The company must bear the charges and the risk of transportation. The same is brought to the notice to the consumer forum.
Regards
kitta 333

Verified Support

Nov 05, 2016

Whirlpool India Customer Care's response Dear kitta333,

We hope our team got in touch with you and share all the requisite. Further, we are waiting for your confirmation on the refund or replacement offer so that we can take further action on the same.

Regards,
Whirlpool Support

Nov 06, 2016

Updated by kitta333 sir/madam, It seems you /whirlpool support are not properly gone through my complaint and repeatedly saying the same. You didn't answer my question properly.