[Resolved]  Whirlpool India — Refrigerator problem not been identified/rectified since 24/10/2016 despite having charged from me Rs.7220/- , Request for the refund of Rs.7220/-

Address:	New Delhi, Delhi, 110085
Website:	Whirlpool

A complaint was registered at whirlpool customer care on 24/10/2016 vide complaint no. DL[protected] as there was beep followed by flickering of lights and there was no cooling in the refrigerator. The technician visited and advised for the following for which he charged Rs.5710/-:

1. Replacement of Stabilizer costing Rs.1900/-
2. Replacement of Sensor costing Rs.1650/-
3. Gas filling costing Rs.1650/-
4. Visit charges Rs.510/-

But the same problem reoccurred for which complaint no. DL[protected] was lodged on 04/11/2016, DL[protected] on 07/11/2016. The different technicians visited . But original problem reoccurred.

Another complaint no. DL[protected] was registered on 15/12/2016. The technician visited and replaced Bimetal costing Rs.1750/- along with visit charges of Rs.510/-. Total amount paid by me Rs.2210/-. As cost of Bimetal charged from me was Rs.1750/- against the company price of Rs.1000/-. A complaint was lodged for overcharging and the service centre refunded Rs.750/-.

The same problem reoccurred almost after every 10-15 days for which complaint was lodged on 31/12/2016-DL [protected], complaint no. DL[protected] lodged on 09/01/2017, DL[protected] dated 24/01/2017, DL[protected] on 07/02/2017. Then the complaint was referred to national level complaint centre of whirlpool . The matter was followed by Mr. Daljeet Chopra for approx. 3 weeks during which 3-4 technicians visited. But no solution. The complaint was referred to Mr. Avinash Sindhi as Mr. Daljeet left the company. Mr. Avinash too deputed 3-4 technicians . But no one could identify/rectify the problem. Even yesterday technician Mr. Amit Sharma visited .But he too could not help to rectify the problem.

From the above, it transpires that a professional company like Whirlpool has no competent Engineer who could identify/rectify the problem .

It also implies and it is very much clear that the parts changed/ gas filled by the company for which I have been charged Rs.7220/- .

Please arrange to refund Rs.7220/- charged from me for the parts which otherwise should had not replaced due to the fact that original problem has not been resolved.