[Resolved]  Whirlpool India — Refrigerator repair

Address:

110049

I have a 310 litre Whirlpool Professional Double Door Refrigerator bought on 28 September 2009. Two days ago, the alignment of the lower door was disturbed, allowing cooling gases to escape from the upper part of the lower door. It was after great difficulty that I could get through Whirlpool call centre on 21.10. 2015 to lodge a complaint. The Whirlpool mechanic visited today 22.10.2015 at 11.40 am, after examining the fridge, he informed that the plastic handicap of the door had broken at the hinge, and they have no spares. The refrigerator door cannot be repaired nor replaced. Mr. Amit from the Service centre has just called and stated that the only option is to have the fridge replaced. Implying that the old fridge (obsolete according to them) would be bought back at a depreciated cost by the company and the difference for a new fridge has to be borne by me. This indicates a deliberate hiding of company policy/practice in after sales service w.r.t. spare parts. The company has not, at any time prior to, or after purchase, of refrigerator informed the buyer that spares are not available with the service centre. This has not been mentioned in the refrigerator brochure also. This is sheer blackmail. No fridge becomes obsolete in five years. The Whirlpool company is following wrong practices and not informing the consumers. If this is Whirlpool’s policy, they should advertise this in bold letters in their brochures and electronic & print media that their refrigerators get obsolete in five years and no spares will be available. Why should I pay thousands of rupees in depreciation cost of a fridge in lieu of a minor plastic spare. I want the plastic handicap replaced urgently, as delay would damage the refrigeration system., for which the Whirlpool Company will be held responsible. The manufacturing unit of the refrigerator or the plastic handicap should be contacted immediately for a replacement. Urgent response is solicited. Kapil Kaul 22.10.2015 507 Hawa Singh Block, ASIAD Village Complex New Delhi-110049