[Resolved]  Whirlpool India — refrigerator (single door) ; extremely dissatisfied customer, no solution / no conclusion to the problem raised

Address:

Aurangabad, Maharashtra, 431001

Product : refrigerator (Single door)
Problem : cooling issue
Machine sr no : inc[protected]
Purchase date : 16 june 2013
Service request number : pn[protected] about dated : 19/ jul / 2017

Despite of rigorous follow-ups with whirlpool service center team at aurangabad (Mr kulkarni - mudra technology) for almost month issue not resolved, later i have registered my complaint to whirlpool customer care and via e-mail around 19th july 17 and was directly in contact with pune service team (Mr nilesh).

I was told by service team that there is one electrical pcb costing @ 1k to be changed and accordingly discussion started, later understood machine we purchase is now obsolete and that part is not available whirlpool in india.

My expectation : i have just completed 4 years (Refrigerator not working from last 2 months) to purchase the refrigerator and should be given full replacement of the similar value refrigerator and not pro rate basis.

In case of pro rate want to understand the whirlpool service policy and how come company expects to buy new refrigerator (20k) on want of 1k spare, which is again not available in the market.

Need immediate solution to my concern or else i may need to seek legal help in this regards

Awaiting reply in return!!

Regards, dhiraj agrawal
Contact :[protected]@gmail.com