Whirlpool India — Refrigerator s.N. Inc[protected] model no.7004 not cooling & freezing

Address:	Gurgaon, Haryana, 122001
Website:	www.whirlpoolindia.com

I had purchased your above model from Ammini Traders, Tripunithura - 602301, Ernakulam District, Cochin on 13 of June 2014. It had been working without any problem till December 5, 2015 (Saturday). On Sunday, i.e., 6 December 2015 when milk packets were taken out it had spoiled. It was then that we noticed that the refrigerator was not cooling or freezing. We tried to contact Ammini Traders from where we had bought but being Sunday the shop was closed. We tried customer care but there were no responses to the phone calls. On Monday (7 December), a complaint was lodged with Ammini Traders who informed your customercare but the technicians came only on Tuesday around 4.30 p.m. and immediately wanted a whirlpool stabilizer to be installed which I did and paid for (Rs.2000) and a cleaning lotion for which the technician charged Rs.200. Then after checking the refrigerator, the technician (Mr Shyam) said it has to be taken to the workshop for further check up and to see if there is water in the compressor and assured me that it would be brought back soon, most probably the next day morning. Next day (i.e., 8 December) when we called Shyam, the technician, he gave a number [protected] (I do not remember the name) to be contacted. The technician whom I called said that there was a block and fresh gas has to be filled and it will be delivered after certified ‘ok’the next day (i.e., 9 December). Thereafter your customercare had been fooling me saying that there was block in traffic and therefore we were not able to bring it and that there was rusting of the gas tube, etc. etc. When I asked for the Manager of the service centre he gave me the number of Ms Jansi. I then contacted Ms Jansi ([protected]) (on 10 December) who informed me that the refrigerator has to be okayed by the mechanic who was on leave that day and it will be delivered the next day (i.e., 11 December). When I called the next day I was told by Ms Jansi that it will be delivered by evening and wanted me to pay Rs.1300 for the gas, but no delivery was made on that day. Whenever we call either the technicians do not pick up the phone or a message is conveyed that the person cannot be contacted and try later. When I contacted Ms Jansi (with great difficulty) the next day on Saturday, 12 December) she was surprised that the refrigerator was not delivered and promised me that it will be delivered on the very day (Saturday, 12 December) as the next day was Sunday and I was to leave Cochin to Mumbai. But it was only a promise and no delivery was made. Finally, the refrigerator was delivered on Monday (13 December 2015) after a week and charged me Rs.1300/-. I am asking WHIRLPOOL to refund me Rs.1300 as also compensation for the hardship undergone during this one week. I was also told that the company has no policy of replacing the refrigerator taken for check up. Imagine 8 days of travail without the refrigerator! Your MENACHERY CUSTOMERCARE (Whirlpool Authorised Service Centre) at Periyarath Building, VI – 72 (5) Alwaye (ALUVA) is utterly INCAPABLE OF SERVICE. Prompt service is what marks the reputation of the Company. Mechanical devices can fail but service should be prompt to save the agony to the customer. I am sorry to say that your Service Centre has failed MISERABLY to uphold the image of your company. IT IS NOT A PROFESSIONAL SERVICE CENTRE AT ALL BY ANY STANDARDS. I have written in detail to made you understand the agony your service centre puts your customers into and no customer in his senses would buy a Whirlpool product in KERALA State. I DEMAND REFUND OF THE AMOUT OF RS 1300 PAID AND COMPENSATION FOR THE HARDSHIP CAUSED.