[Resolved]  Whirlpool India — Replacement of parts in our Whirlpool Magicook 25C Silver 25L

Address:

Mumbai City, Maharashtra

We had purchased above mentioned product from Ezone on 24/03/2012 (bill attached). In October, the switchboard of the microwave oven stopped functioning. We contacted your service centre on phone and talked to Mr. Nilesh on 15/10/13 (No.[protected]/[protected] and explained our problem (Complaint no. MB [protected]). The service centre representative visited us and said that the said parts are not available. It has not been much time since we purchased the product and still parts are not available. Presently, we are in great discomfort due to this situation. Kindly arrange to replace the defective parts or the whole oven itself. Kindly consider this complaint on urgent basis. We have mailed at [protected]@whirlpool.com and [protected]@ezoneindia.com several times since Octber but no satisfactory reply has been received by us. I regret to inform you that still there is no solution provided. I have sent 7+ emails and the matter is not closed yet. Is this matter taken sincerely? I get a call from E-zone post emails sent. End of the call i am left with false assurances. Previous e-mails, contain all the detail of written communication. One of the solutions provided by Ezone was buy back for Rs.1000/- only. Is this a scrap? I fail to understand. I need a solution. Please resolve this at earliest. Or I would be forced to take action against this. FROM SAILESH CHHEDA [protected]