[Resolved]  Whirlpool India — Request for replacement is pending appx 2 months

Address:

Ghaziabad, Uttar Pradesh

Dear Sir/Madam I am writing to inform you of my dissatisfaction with your company product AKR 604 Platinum-60 cm Hoods, 10s. On 28-July-2014 I purchased a AKR 604 Platinum-60 cm Hoods, 10s. I made this purchase at HRRD Sanitations-Ghazibad, which bill is attached with this mail. Unfortunately, the product has not performed well. I did first complaint on dated: 14-Sep-2013 or 19-Sep-2013 which complaint no. was GB[protected]. issue is "The big burner was creating black spot on all pots." In This complaint the service engineer change the jet of that burner. Again I did the second complaint on dated: 25-Mar-2014 and 14-Apr-2014, which complaint no. was GB[protected]. Same issue is "The big burner was creating black spot on all pots." In This complaint the service engineer again change the jet of that burner. What have the updates been done by your engineer in your system, i don't know. Again I did the same complaints for replacement on dated 09-May-2014, Which reference is GB[protected]. Because same issue is continuous running with in a month "The big burner was creating black spot on all pots". For this complaint, I have done so many call on your customer care no [protected] and[protected] from my mobile no. [protected], I think all the call records are available in your system, please listen it carefully and what are the solutions provided by you customer care executive. Some details of that person which are spoken with me, given flowing below: Manohar/Purushottan : appx 26.42 Min Tushar : appx 15 Min Gaurav Sharma : appx 11 Min Tarndeep (Floor Incharge) : Dated:24-May-2014 at 14:28 appx 1.5 Hr different diff time Tarndeep (Floor Incharge) : Dated:25-May-2014 at appx 26:59 Min Rakhi :Dated:28-May-2014 at 16:55 appx 04:55 Min Tarndeep (Floor Incharge) : Dated:25-May-2014 at appx 26:59 Min Jaishri, Gaurik Sumit :Dated:05-June-2014 appx 15 Min Narendra Panchal :Dated:06-June-2014 appx Ajay I did so many call to TarnDeep (Floor Incharge of customer care) and Narendra Panchal in June-14, both didn't take my call. whenever Tarndeep had taken my call, then he told me that I will call with 15-20 min but till date I am waiting for his call. Same thing I did the calls on[protected] to Mr. Nrendra Panchal, so many times he was not in office and when ever he picked the phone, he told me within 24 hr I will defiantly do the call or provide the solution, but till time I am waiting for his call. What is the work they are doing? What is the work doing by your customer care relationship manager? For your record I am sending some photo, video of that hob, Please see and then what is the problem I am facing by your product. To resolve the problem, I would appreciate. Enclosed are copies of my records [receipts, warranties, model/serial numbers, previous repair receipts for item, etc.] Also I want that you have to take strict action against Taran Deep, Narendra Panchal. if these conditions are not met, I may be forced to take legal action. I look forward to receiving your explanation of these matters. Yours sincerely ALOK YADAV 1716, B Block, Gaur Global Village, Crossing Republik, NH-24, Ghaziabad - 201016. Contact No: +91-[protected], +91-[protected]