Whirlpool India — several cracks appear on inner body of refrigerator, manufacturing defect

Address:

Patna, Bihar, 800 006

I bought whirlpool refrigerator on dated:06/11/2015, model no 20342,
S. No. Ina[protected]. Some time before i noticed cracks appearing on the inner part of the body of refrigerator, which i reported on dated: 03/07/2017.
S. R no. Generated by the whirlpool customer care.
On 04/07/2017 service personnel of saraswati enterprises came to check against the complaint reported.
He assured me because of manufacturing defects, the whirlpool co. Will replace this refrigerator by the new one, he took some photographs and prepared reports to replace the refrigerator with assurance that he is processing the paper and for further enquiry, i need to talk to mr. Nisheet on given contact no. On jobsheet.
When i contacted mr. Nisheet on 10/08/2017. He told me that they estimated the value of refrigerator which is now around between rs.16000/= to rs.17000/= from the actual price which i paid rs.225000/=.
They will return me around rs.16-17000/=, which i can use to buy new refrigerator from whirlpool co.
And company will charge me dealer price (Not mrp) on any new purchase.
It means whirlpool is exchanging refrigerator as whirlpool co. Offers time to time to exchange old appliances to new one. (Where they estimate the old appliances value and then the customer have to pay off diff. Amount for the new one).
This is unfortunate, whirlpool co. Is not accepting her responsibilities as quality product should be provided to the customers. Instead of replacing it you are giving me exchanging offer, which is not correct.
In this case whirlpool co. Is fully responsible for the manufacturing defect and at the same time selling such a low quality product in market and then punishing customer because of buying their products.
When consumer complain they offer to exchange it instead of replacing it.

This is very serious issue, which whirlpool co. Have to consider sincerely and make a point where customers is not punished or responsible because of we bought whirlpool products.
Instead of having trust and feel comfortable in choosing whirlpool appliances feel cheated!
So, please look into this case properly and solve this as soon as possible fairly.
Thankfully,

Faiz ahmad
Contact# +[protected]
Sr # pt[protected]