[Resolved]  Whirlpool India — Split a/c service improper & excess charge

Address:	Pondicherry, Puducherry, 600048
Website:	www.whirlpoolindia.com

Dear team,

I am writing this email having lost faith in whirlphool customer care & service center.

I have an whirlphool split a/c complain raised was water leaking from a/c.
Complaint raised on 5th june. Complaint # cn[protected].

The concerned service engineer venkat (Mobile # [protected]) called me on 5th june & asked for the complaint explained & told he will attend but when called in the evening he told he had forgot & will come next day.

On 6th june again the concerned service engineer didn't came & had delegated the activity some unknown persons. & the unknown persons checked told to fill the gas in the compressor. Then the leakage issue will be solved.
The amount charged was 3800 rs for refilling & 520 rs for service charges total 4320 rs but when we called the customer care they said it will be around 2500 rs, when we asked for the bill they haven't brought the bill book.
So we withheld 300 rs & asked for the bill. They told they will come next day to give bill.

When asked about the gas refilling pricing very bad attitude was shown by the service engineers (Venkat)

When they came on 7th june the water leakage issue didn't resolved.
But no proper justification as provided.

I have requested the customer care to reopen the ticket but not done by the team. Instead provided another ticket complaint # cn[protected].

But still there are un answered questions.

Why my issue did'nt solved but ticket closed?
Who are the authorised service engineers to do the activity?
Why whirlpool is not fixing any liability on third part vendors if they are servicing the complaints properly.

We see here clear dissatisfaction
Need to understand what is the exact charge for gas refilling why we are overcharged?

If my concerns are not resolved it will be escalated to the next level or the top echelons of whirlphool.

Attached my ac details for your ref