[Resolved]  Whirlpool India — thieves and scoundrels

Address:	122002
Website:	www.whirlpoolindia.com

I bought a split ac (Whrilpool) from divyansh electricals under 5 years compression warranty. This year i called whirlpool for regular service of my ac, the engineers came and washed everything with water. Thereafter, my ac stopped cooling. Their engineer came again and took the ac unit with them to their service center for thorough checkup, after 10 days they said that fan needs to be changed and compressor gas should be changed also. I paid around 8k for that (I have gst bill with me). But the recently developed cooling issue is not solved, i asked them to come and check again, they came and again cleaned the ac and i paid for that also. After a month, i complaint again when all of a sudden it stopped cooling, the engineer this time changed condenssor and said it will not happen again. But the very next day, it stopped cooling and i lodged another complaint on 9th of june 2018. I was told that their engineer will contact me and no one contacted, on 11th i called whirlpool service center again (Ph-[protected]) and i was told that today i will be contacted and no one contacted me. That happened for next 3 days. The fourth day when i called service center, they gave me another number which is [protected] and belongs to mr nishit and was told to call him as mr nishit is the one who will send engineer to my premises. I called him and he said that an engineer will visit me by evening and yet no one came. From the next day, he stopped receiving my calls. 2 days later on 15th june i called whirlpool service center again and demanded to talk to a superior, this time i was told that a call from the senior is being arranged and will be done in 2 hours. Today, its 18th june and i have not been contacted by anyone, let alone my ac is not cooling properly, i wonder they replaced the original parts with faulty ones and now when the compressor is under warranty, they dont want to honor that.