[Resolved]  Whirlpool India — Threatened and Abused

Address:

Khordha, Odisha

I have bought a fully automatic washing machine model w/m royale 6512SD WINE CROME from one of your dealers in Bhubaneswar M/S Kalinga Sales vide invoice No. 5718 on 7th March, 2015. Now on the day of installation, one of your company's Sales guy by the name "Rajguru" who is placed at that particular dealer came to install the product and without giving a proper demo he just fitted the inlet pipe and went away and sold a stand to us for Rs. 1050 the same day. On the next day mornng the inlet pipe came out by itself and when we called u that guy 3-4 time to come and help us, but he didn't come. Next day, 9th March I tried to tighten the inlet pipe with a screw drive and it got stuck. Then my wife used the machine in the afternoon and then the machine after 25 minutes o[censored]se, started vibrating very rapidly causing the inlet pipe to detach so strongly that it broke-off. I stormed into the dealer's store and there one of your service staff helped me and registered my complaint. Then after 2 hrs one of your service partners in the city visited my home and saw the flawed installation and a wrong stand being installed. He helped to remove the stand and he fixed the problem by replacing the inlet pipe. Now the service partner advised me to return the stand to the guy "Rajguru" and take a refund. When I called up that guy and asked him for the same, that man refused and started hurling abuses at me, threatened me of dire consequences if I complained about the . Is this the kind of ordeal that I expect to go through when I deal with your company??? I want a written apology from that rat, else I am spreading this post on various media. ‪#‎sucksbigtime‬ ‪#‎whirlpoolindia‬ ‪#‎shameful‬