Whirlpool India — Unable to get engineer to check Fridge

Address:

Jaunpur UP 222136

I have a refrigerator not working from last 15 days. Complained has been registered multiple times. But no technician has visited yet. Every day I am getting call from service center whether technician has visited or not? Field calling us asking for address but not a single visit has been happened yet. I am suffering since I purchased this fridge. I did big mistake buying a whirlpool product. Initially a damaged product was delivered, after so many difficulties, we were able to replace it. After 6 month it is not working and we not getting service from Whirlpool.
HELP US PLEASE