[Resolved]  Whirlpool India — Unethical service practice

Address:

Gurgaon, Haryana

I have Whirlpool RO system installed at my Residence. I have signed the AMC for my RO in March2014. The day of signing the AMC, the motor of RO went faulty and I have paid for it to be replaced and same time I have paid for the AMC too. The whirlpool service partner Millennium service, Gurgaon has come for the service. As per the AMC terms, all the filter cartridges was supposed to be changed and the service partner was supposed to visit the system and do the preventive system maintenance to prevent any damage. The day of signing AMC, the service technician has replaced 3 cartridges and not replaced other three (3) saying he does not have in stock and will replace in a week time. It was told to us that you need not call Whirlpool; you can directly call us for any service. Anytime we come near to this area, we will visit the site and do the service. This is almost a year now. Whenever we call, the phone does not respond. Today we witnessed some issues with the system not delivering water and called all the numbers shared with us from Millennium service but no number found responding. Finally, I logged the call with Whirlpool and the service technician visited and replaced the pending cartridges and asked to pay for the membrane which has been damaged due to lack of maintenance and the same was confirmed by Ajay Dibakar from Whirlpool service center with compliant no-HR[protected] dated 27th Jan at 3.43PM. I would like to raise concern, why should I pay for the membrane which is damaged due to lack of support from Whirlpool as per the agreed terms in AMC, and why should I pay the AMC if my due cartridge is getting replaced almost after a year of my payment and there is no preventive maintenance is carried out due to which the system is affected.? I am being charge another Rs.2700/- for the membrane which has been damaged due to lack of maintenance. Is it an ethical practice from Whirlpool service? How can a company like Whirlpool involved in such poor customer support and support the service partner even being a defaulter, not meeting the terms of AMC ? Regards Prasant [protected]