Whirlpool India — Unreliable Whirlpool Products, not have genuine, trained after sale service

Address:

New Delhi, Delhi

The following sequence of malfunctions of Whirlpool helpdesk, service personnel & Whirlpool authorized service Centre for alerting the prospective buyers: 1. As my Whirlpool Refrigerator(FF350) stopped cooling, I lodged a complaint with Whirlpool helpdesk ([protected]) vide Service Request No. DL[protected] dated 29.12.2014. 2. Pinnacle Service personnel visited my residence on 30.12.2014 (though back- dated as 29/12/2014 for reasons known to Whirlpool)and after checking the Refrigerator, said though the compressor is working but it is taking more current and requires replacement. He also insisted paying the full cost of compressor replacement (Rs.7500/-) in advance. Generally the repair is attended first and then billed by all renowned manufacturers and customer is not compelled to pay any advance. 3. Even though the compressor was functional, in view of the urgency of repair and advice of the service personnel deputed by the Whirlpool, it was requested to him that if he can provide the original compressor (Brazil make Tecumseh Model 1390, S.No.69106/BC) then only we will pay a token advance of Rs.1500/- only. The Whirlpool Authorised personnel promised to install the same, endorsed it on the service Voucher No 19344 dated 29/12/2014 in the work description above the part description column and left after we paid the money promising to come next day. Scanned copy of the same SR Voucher is attached for your reference & record. 4. Again only after pursuing with Whirlpool Helpdesk, now a Whirlpool person (different from the one who promised to replace with the same make & model compressor) visited on 31/12/2014 (which is again back dated to 29/12/2014 on voucher No 19875) with a box containing not the original promised make & model but a Chinese make compressor from which even the sticker of MRP and other details had been peeled off. Despite of our protest he insisted that the make promised has stopped manufacturing and went ahead with the replacement. He thus has decamped with away our original working compressor (Brazil make Tecumseh Model 1390, S.No.69106/BC). 5. Even after installing this Chinese Compressor, the Refrigerator did not work. Now he said the sensor is not working and replaced the sensor as well with a spare readily available with him! Even after replacement of the sensor, the Refrigerator did not start cooling. Now he said the capillary is choked and did something and the Refrigerator started working. He took the balance amount of Rs.7240/- making it a total of Rs.8740/- including the advance already paid. When asked to supply an itemized bill receipt for the repair carried out and paid for, he said tomorrow, the office is closed due to New Year; he will deliver the same on 02/12/2015. He also advised not to load the Refrigerator for next 24 hours for testing. The itemized bill for the repair has not been handed over to us till date (12/01/2015). 6. The Refrigerator stopped working within the 24 hours test period without even loading and we again lodged the complaint with the Whirlpool helpdesk ([protected]) with the SR No. [protected] dated 02/01/2015. Now an authorized whirlpool person again visited on 02.01.2015 from the authorized service centre and said only Whirlpool service engineer who replaced the compressor will diagnose. We kept on pursuing with the helpdesk for the repair for which we had fully paid to Whirlpool without any receipt and took paid leave from our office for two days for 05th & 6th Jan 2015 to get it attended. No body turned up on these two days. 7. Even after escalation to the customer care executive with the Whirlpool helpdesk Mr. Purshotam Singh on 07th, 8th & 9th Jan 2015, there was no resolution and my Refrigerator continues to be faulty for more than 15 days now even after unnecessary replacement of working compressor & sensors and payment of Rs 8740/- to Whirlpool. 8. After having failed in repair of my Refrigerator in umpteen efforts by contacting the Whirlpool helpdesk([protected]) for the last more than 15 days, it was now requested to return my old working compressor (Brazil make model 1390, S.No.69106/BC) and refund of the amount paid so that I may arrange the repair from other sources in the market. 9. They have not repaired my Refrigerator after charging an exorbitant amount for which they did not give any receipt, decamped with my working imported compressor and now nether returning my imported Compressor nor refunding the amount charged. From the above, it is evident that Whirlpool authorized service persons enter the customer premises with the intention to coerce and cheat the customers. They are untrained & unprofessional in carrying out any repair worth the name. They carry out the repair by hit & trial, vanish with the costly original serviceable components by suggesting their unnecessary replacement, do not furnish bill for the repairs and thus harass the customers.