[Resolved]  Whirlpool India — urgent : escalation | whirlpool washing machine | need to change my purchase date to 10th nov, 2018 (from 10th april, 2018)

Address:	Gurgaon, Haryana, 1220002
Website:	www.whirlpoolindia.com/contactus

Sub : urgent : escalation | whirlpool washing machine | need to change my purchase date to 10th nov, 2018 (From 10th april, 2018)

Hi,

I had purchased whirlpool washing machine on 10th nov, 2018 (Sr. No : inb[protected] and got it installed and also had a demo on 17th nov, 2018 by whirlpool service center executive (Sr # : gb[protected]). A service request is also logged for the same on dated 16th nov, 2018.

But i got surprised when i got a call from whirlpool for the feedback and they informed me that my warranty will be started from 10th of nov, 2018. I immediately connected to customer care and they told me that they cannot change the date of purchase as it can be done from service center. So they had taken a fresh request (Sr# ; gb[protected]) for the same, then an executive from whirlpool service center and taken the snap of the washing machine barcode and also of my purchase receipt. He told be that my date of purchase will be definitely updated within 3 days in their system,. After 3 days, i called the service center and they confirmed me that my date of purchase has been updated from theor system and it is currently made to 10th nov, 2018.

Today i just made a call to customer care to just verify it and to my utter surprise once again, they told me that my date of purchase is still 10th april, 2018 and this time also they cannot update it as they don't have the power. They once again told me to connect third time to service center for change in my date of purchase (To be made : 10th nov, 2018). I am currently out of town for 2-3 months otherwise i would have personally gone to your service center and tell them what is this going on? You are making fool of people. We are not not free peoples who will be running behind you for no problem of mine.

I request the whirlpool higher authorities to take a look at my case on urgent basis with high priority and update my date of purchase to 10th nov, 2018 in your records (Instead of 10th april, 2018) immediately.

The details of my washing machine are :-

Mode no. : 30136 (8 kg, dry ace 8.0 dry stn free)
Color : flora purple,
Sr. No : inb[protected],
Date of purchase : 10th nov, 2018
Sr # : gb[protected]
Sr# ; gb[protected]

Regards,
Jitender khanna