[Resolved] Whirlpool India — warranty problem in washing machine

Tushar Langote

from Mumbai, Maharashtra

Address:

Pune, Maharashtra, 411036

Hi,

I had purchased whirlpool fully automatic washing machine in oct 2015 in pune which was installed in june 2016 in mumbai.

At the time of installation, mumbai engineer told me "warranty starts from the date of installation and not from the date of purchase."

In last week (At pune) my washing machine suddenly stopped working so i lodged a complaint in customer care. When engineer visited my place, he without even checking the machine said "pcb need to be replaced and washing machine is not under warranty". And he told me "pcb will cost me rs 4500 plus service/ visit charge extra".
When i asked him to atleast check the machine he denied. When i showed him installation document and explained him warranty is from the date of installation, he called some senior person.
After he got confirmation from his senior that the machine is within warranty then he started inspection by saying "pcb must be in good condition".
I was surprised as he changed his statement immediately after knowing machine is under warranty.
Then he said he will come on next day with new pcb as he didn't carry pcb with him. Unfortunately he didn't call next day. Day after he called me in the morning and said "company doesn't give warranty on pcb". When i started questioning him he changed his statement again that "your machine is not in warranty".
He really annoyed me and asked him i will talk to customer care on this issue.

When i again called customer care, they asked me to get in touch with regional coordinator. When i called her she also told me "machine warranty starts from the date of purchase and not from the date of installation."

I mean i was not able to take all this chaos. Different stakeholders were taking different stand as per their own convenience and benefit.

To check on her statement i called engineer who had installed machine in mumbai he said "warranty starts from the date of installation. He also said that whirlpool service team who gives contract to service providers, they try to make money by fooling customers."

I need immediate solution of this problem.

Regards,
Tushar/ sonali bhandari
[protected]/ [protected]

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May 15, 2018

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Apr 03, 2018

Updated by Tushar Langote Even after lodging complaint I have not recd solution yet. My washing machine is standstill since past 2 weeks.
Concerned authority should look into the matter.

Verified Support

Apr 14, 2018

Whirlpool India Customer Care's response Dear Tushar,

We hope your concern has been resolved. Please let us know if there is anything else you need help with.

Regards,
Whirlpool Support.

May 10, 2018

Updated by Tushar Langote Hi,

Still problem is not resolved.

My machine is standstill since past more than 40 days. Everytime (till now 4 visits happened) technician comes, fixes something and again in a day or 2 machine stops working.
Later we were informed that some senior technician will come & attain call but the same person visits again & again.

After last visit of technician 5 days ago, my machine stopped working intermediately after 2 days.
It is carrying detergent water since past 3 days and has started smelling like rotten egg.
I have 1.4 year old baby and it is very unpleasant.

Day before yesterday Whirlpool SOS team confirmed me that they will replace my machine and they requested several details which I shared with them on the same day.
After that Whirlpool team has not responded. Everytime we call customer care, we came to know that concerned person is not available/ busy & we will get call back.

It seems that company is waiting for warranty period to lapse. If this is the case I am going to highlight this case to social media where ever possible and will advice people to not to buy Whirlpool product as they don't care what customer is facing.

Thanks & regards,
Tushar Langote
[protected]/ [protected]

May 12, 2018

Updated by Tushar Langote Still shear no response from concerned authorities sitting at Whirlpool.
Requesting government body to take necessary actions against such companies who are fooling customers!!!
I am requesting all appliance buyers to not to buy Whirlpool appliance. Ignoring customers is the only thing they can do well!!!