Whirlpool India — washing machine fully automatic front loading

Address:

New Delhi, Delhi, 110091

This is to state that i had bought a whirlpool washing machine fully automatic front loading sports 6th sense, few years back only and the lock of the door has got spoiled, due to which the machine is lying nonfunctional,
I have been continuously, calling up the customer care, the service engineers have come, but every time the have the same excuse that the company doesn't have the spare parts with them, and we are helpless...
Can some one explain if the company has made a product how can they say that the spare parts are unavailable with them.
If that is the case either they refund us the money or give another washing machine as a replacement..
Please take a immediate action, since its been long time now
Call me @ [protected]