Whirlpool India — washing machine stopped working.

Address:

Kollam, Kerala

Dated:14/08/2015, Karunagappally. MrArvind Uppal, Chief Excecutive, Whirlpool of India Ltd. Whirlpool House, Plot No. 40, Sector 44, Gurgaon – 122002 Haryana. Dear Sir, SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT. Ref: My letter dated 26/05/2015, addressed to M/s Whirlpool of India Ltd. Whirlpool House Plot No.40, Sector 44, Gurgaon – 122002 Haryana. (I). I purchased a Whirlpool washing machine (Splash mode No.12679) I have paid Rs.11200/- I have paid Rs.11200/-. Serial No INF[protected], on 28Th /o8/2011, from Darsana Traders, Karunagappally, Kollam, Kerala . When I brought the machine home and the service mechanic installed it, on the day itself. When power was on, a loud sound came from it. After inspection the service mechanic found that the washing machine was faulty one . So, he recommended to issue new one and installed it . The Model No. of the same is 12679, and SL No .INB[protected]. The new washing machine hardly worked for one year, then stopped working. I call the service mechanic and he inspected the same. He said that, the Circuit Board of the washing machine was gone. The Circuit Board replaced by the service mechanic. On 10/04/2015 the washing machine stopped during working. I called your service mechanic, he inspected the washing machine and found that the Circuit Board, the gear and the bearing systems of the machine are not working .They must be replaced. It will costs Rs.4850/- and he also said that, they must be replaced by my own cost. 1. Since the washing machine had fatal defects, on the day of purchase. 2.The washing machine itself had to replace on the day of purchase 28/08/2011, after the installation . 3. The Circuit Board had gone, after some months and it wanted replaced. 4. Again one year after, on 10/04 /2015/ the replaced Circuit Board, Bearing System and Gear System are fatally damaged. The cause of the defects of the machine and its spares is due to your poor manufacture ship. So, you are the lone person responsible for all, above said, losses and miseries. As per your condition, the warranty period is over. So, It is a perfect cheat, I used the machine in rare times.Rs.11200/- is not a small amount to me. You have the responsibility to replace the washing machine, in free of cost. You had not pay any attention to my complaint, till the date. It is a very big insult to me as a consumer. IT IS KNOWN THAT YOUR WHIRLPOOL BRAND MACHINE ARE CHEAT, AS LIKE MINE. (II) Whirlpool washing machine (Splash mode No.12679) I have paid Rs.11200. Serial No INF[protected], on 28Th /o8/2011, from Darsana Traders, Karunagappally, Kollam, Kerala (III) The new washing machine hardly worked for one year, then stopped . I call the service mechanic and he inspected the same. He said that, the Circuit Board of the washing machine was gone. The Circuit Board replaced by the service mechanic. (IV) The cause of the defects of the machine and the spares is due to your poor manufacture ship. . So, you are the lone person responsible for all, above said, losses and miseries. As per your condition, the warranty period is over. So, It is a perfect cheat, I used the machine in rare times.Rs.11200/- is not a small amount to me. On 10/04/2015 the washing machine stopped during working. I called your service mechanic, he inspected the washing machine and found that the Circuit Board, the gear and the bearing systems of the machine are not working .They must be replaced. It will costs Rs.4850/- they must be replaced by my own cost.The cost of the spares is nearly about a cost of anew machine. I had already suffered very lot of pain, insults, mental agony and monitory losses by your machine . I was suffered very lot by your washing machine, Whirl Pool Splash Model 12679. You are the person responsible for them. The washing machine was not replaced by you. You had not even take my complaint seriously. It is an insult form you. It was informed you about the failing the suite in the Court of Consumer Protection, Kollam, Kerala, for Rs. 2, 00, 000 (Rs. Two Lakhs Only) for the compensation of my mental agony and the insults that given by your product, namely, Whirl Pool Splash Model 12679.. This is for your information. Thanking you. Yours faithfully, Suresh Babu .V, Edathittamekkathi, Pada North, P O, Karuvagapally, Kollam, Kerala State. e-mail [protected]@gmail.com Mob: [protected] Karunagappally PO. 14/08/2015.