[Resolved] Whirlpool India — Washing machine top loaded | |||
I purchased Top loaded washing machine just three years back. And one day suddenly it stop working. I called customer care number and they send his engineer after two three reminder. he told me that main part of machine is not working it will charge high to me. then after conforming with customer care man i agree to pay 4500. after so many reminder to come and change the part his man is saying me that we will change only half part in this rate. within two days part price is increased. they r just fooling us. very bad after sales service. And that engineer also not talk properly. he said we will not do that work. u can do with some one else. NOT RECOMMENDED PRODUCT. Was this information helpful? | |||
Nov 10, 2016 Complaint marked as Resolved Whirlpool India customer support has been notified about the posted complaint. Verified Support Sep 28, 2016 Whirlpool India Customer Care's response Dear M K Thakkar, We're sorry for the experience you had. This concern has been raised with our team. Please allow us some time to get back to you. Regards, Whirlpool Support Verified Support Sep 29, 2016 Whirlpool India Customer Care's response Dear M K Thakkar, Our team got in touch with you and informed you about the technician visit which has been scheduled for today. Regards, Whirlpool Support Verified Support Oct 01, 2016 Whirlpool India Customer Care's response Dear M K Thakkar, Our team got in touch with you and informed you that there is a part which needs to be replaced in the appliance which will be reaching service centre on 03/10/2016 and we will share further updates thereafter. Regards, Whirlpool Support Verified Support Oct 05, 2016 Whirlpool India Customer Care's response Dear M K Thakkar, Our team got in touch with you and informed you that required part will be reaching service centre today and installation will be done in appliance by tomorrow. Regards, WhirlpoolSupport Verified Support Oct 06, 2016 Whirlpool India Customer Care's response Dear M K Thakkar, We wish to convey that this concern has been resolved. Please feel free to contact us again in case you face any issues. Regards, Whirlpool Support | |||
 2 Comments | |||
Comments
All so call team member and supporting team everything is wrong. today is 5th till date no up from you side. As i am calling everyday . Only wrong commitment is receiving from your side. as purchased this machine only 3 years back that's why only i am taking follow up from u. Really disappointed by product and after sales service. If we call and ask what happen that man was going to come then only they update us. Otherwise nothing proper reply from your side.
Reply
I just called customer care people. still part not received by them. and they r not sure for date also. So if we want service from them just wait and keep calling them. Nothing sure from them. They just want to finish the call.
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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