[Resolved]  Whirlpool India — whirlpool 360 deg bloom wash machine: model 360h-7.2kg

Address:

600090

Top urgent
Dear sir,
I purchased a whirlpool 360 deg bloom wash machine: model 360h-7.2kg on[protected]S no inf[protected] at chennai.
Since the past 2 years, this is giving problem from the electronic timer panel. Most of the time, during operation automatically it jumps over to high setting if you set it at medium for water. Though on few occasions, it spins down upto "end", most of the time it never goes down to "end' but stops at 6 minutes with"ub" instead of spinning down to zero minute.
I am frustrated. When your authorised service agency (A. S. Associates) are called they charge inspection charge. However they advise to change the control panel, which is costing phenomenally high.
Do you expect senior citizens like us to suffer as a punishment for purchasing this expensive machine for our old age comfort.. Where do we go?
Why the authorised service centres are so insensitive can not take this board and rectify this in a central whirlpool lab on a chargeable basis, if it is a circuit fault, rather than bluntly advising the consumers that this board needs to be replaced. How many do you think would go by this advise?
Rather, the brand would lose its identity and many new customers to my knowledge are already switching over to other brands.
My washing machine is otherwise working alright except for this issue and we can ill afford to bear such enormous cost impact instead of rectifying the present board, for which you need to have in house checking facility to detect
Circuit problems and rectify on chargeable basis. By this, you would protect your customers' interest, retain your base and avoid unscrupulous elements from taking charge of your machines. One service centre per zone should have a lab having a checking facility for electronic board.
I would request you to get my machine's problem attended immediately (They can take the circuit board from the machine for check/repair for few days on chargeable basis).
Expecting your swift response,
Best regards,
M. Rajagopalan
[protected]
Rajagopalan. [protected]@gmail.com