[Resolved]  Whirlpool India — whirlpool a/c - complaint still pending unattended (udupi)

Address:

Udupi, Karnataka, 576105

I gave complaint with customer support on 18-March-2018 with complaint number BG[protected]. Service team visited and took the damaged part. But no followup is being done by both service team and customer support. I have been calling customer support every day. They would either say
1. We will call you back soon on the status
2. This is service executive number. Call and get your status. This number would turn out to be bull-### number
3. Will connect to my manager. Manager says service executive will call in 30 minutes

The service is being done by Whirlpool service center o[censored]dupi. They seem to be lazy even to pick up the call. Same complaint has been lodged in the May 2017, Dec 2017. Udupi service center has given the status as 'Happy' caller for May 2017 complaint. December 2017 complaint has been attended by them during the first week of March after repeated followups in February. Even though it seem to be resolved, re-appeared again. When I called customer support again and explained, they said the previous complaint has been resolved in December itself!

How can the software allow to set the resolution date to a previous date? Customer support and service center is happy as they met their SLA. but I am not! Why is this customer support meant? To keep themselves happy? I have to pay the service charge again now

I don't see my complaint getting resolved. Our AC missed 2017 summer. Looks like it will miss 2018 summer too for us.