[Resolved]  Whirlpool India — Whirlpool Magicook Microwave not working

Address:

Gautam Buddh Nagar, Uttar Pradesh

I purchased a Whirlpool Magic Cook Microwave on 26 Jan 2014 from Big Bazare, I have only used this machine less than 10 times in this period. On 10th Nov I found out that it is not working and is giving an error message on the display so lodge a complaint on the given customer care number. Tech visited my home and said it needed a part replacement and the part will be replacement in 2 day. Since today (18/11/2014) I did not receive any update from whirlpool, so I made a call back to the customer care number. Just after the I made to the customer care center I got the call from the same tech who visited my home for the complaint saying that they do not have the part available and the microwave will be replaced and I have to pay Rs1500 for the replacement. The product which is not even a year old and still under the one year warranty but the customer have to pay for the replacement of the machine. What Kind of warranty and service is this? It means Whirlpool is cheating with customer with their bad products and extremely poor service. Now, I don't want the machine, as I don't want myself to be trapped again with whirlpool. I want money back so that I can purchase some other machine. Please help us on this. Thanks, Barun [protected]