[Resolved] Whirlpool India — Whirlpool service care

Bikram Chandra Dey

from Kolkata, West Bengal

Address:	734424
Website:	whirlpool india

I am bikram dey register a complaint for repair my existing refrigerator vide complain no. Kl[protected] dated 24 aug 2016 at 11.33 am. There after visited engineer rahul on 29 aug 2016 vide company service biplab enterprises and claimed for service charge without repairing subject complain and give conformation for repair the above problem with in 72 hrs. But after repeated complain against customer service care i. E. Siliguri service provider with representative from company call mrs. Sangeeta. There was no positive and till now the problem was not solved by this service centre. Now after changing of staff of mrs. Sangeeta (Previous company call service provider) they was claim again for another service charge. Solve the issue and give necessary direction for sleep customer care service. My contract for the full information against service provider harassment is [protected]

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Dec 22, 2016

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2016

Whirlpool India Customer Care's response Dear Bikram Chandra Dey,

We're sorry for the experience you had. This concern has been raised with our team. Please allow us some time to get back to you.

Regards,
Whirlpool Support

Oct 31, 2016

Updated by Bikram Chandra Dey After again complain against Whirlpool service center. Repairing staff visited again with another spare parts which was not fitting in refrigerator. Therefore, staff was told again take some time for said part. I hope it will give enough time for demanding frame for my Whirlpool refrigerator. Once gain please requested Indian Consumer Complaints give some instruction on time duration for complain against any produced repairing like that.

Verified Support

Nov 01, 2016

Whirlpool India Customer Care's response Dear Bikram Chandra Dey,

Our team got in touch with you about your concern of part(freezer frame) is being arranged through another branch is about to reach so we request you to please allow us some time. Our team will get back to you as soon as we have an update.

Regards,

Whirlpool Support

Verified Support

Nov 08, 2016

Whirlpool India Customer Care's response Dear Bikram Chandra Dey,

Our team tried to contact you but your number was not reachable. Further, as per update received from our area Manager the required part is not available at that movement and we will arrange that soon.

Please allow us some time till 15th November to get back to you on the same.

Regards,
Whirlpool Support

Verified Support

Nov 15, 2016

Whirlpool India Customer Care's response Dear Bikram Chandra Dey,

As per the update received from our team, We hope your issue will be resolved within 2 working days.

Regards,
Whirlpool Support

Verified Support

Nov 19, 2016

Whirlpool India Customer Care's response Dear Bikram Chandra Dey,

We hope our technician already visited at your premise and replaced the appliance part. So, we hope it's working now.

Regards,
Whirlpool Support