[Resolved]  Whirlpool India — whirlpool single door refrigerator

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I purchased a single door refrigerator from one of your dealers called ankur electricals (Sec 18, noida, near metro station) on 30.03.18

It is so unfortunate that from the first day o[censored]se of the fridge there are three major issues in the fridge:-

1. The freezing section was completely decked with loads of ice every single day

2. There is a lot of noise at the back of the fridge

3. There is so much of water filled in the chiller tray and it eventually drops below and the complete fridge is filled with water which spoils all the food kept in it.

I had complained about it to the customer care. One of your executives came and said that we need to defrost the fridge every 3 days. I did not quite agree with the solution as it is a cumbersome task to defrost the fridge every 3 days as it requires so much of cleaning after defrosting.

However, your executive hit the defrost button in the morning and left. By evening again there was huge amount of ice in the freezing section. So actually the fridge did not even function properly for a single day. If it is not working without ice for a single day, then how come it will stay without ice for 3 days.

I again complained to your customer care and the most unacceptable solution that i got from your executive is that we can change the thermostat. I am not crazy that i will change the thermostat in a brand new fridge. This is just not acceptable.

I complained again and also spoke to your area sales head (Mr pramod) at parihar enterprises, noida and said that the product is faulty as it has issues with its main work. Mr pramod said that they would look into the matter but got no response

Again i got a call that another executive would visit for inspection. I have refused the request for visit as i am tired of these unnecessary visits from your technicians who have no clue of the issue and are trying to ignore the multiple issues in the fridge.

I have been using fridge for years and i know how it works. I am sure that the product is faulty as it has so many issues as stated above. I am ready to escalate this matter to the highest level because we trust your brand and this is what we get in return. I will not keep this faulty product and want a replacement of the same.

I am waiting for your action on the issue and request you to replace the product at the earliest.