[Resolved] Whirlpool India — Whirlpool washing machine issue | |||||
I want to give complaint against the quality of Whirlpool washing machine and the service that they are providing. I purchased this washing machine 6 years ago and it has gone for repair 7 times!! They charge Rs.458 as a visiting charge and if any part has to be replaced, it is charged extra. Also, they give only 30 days period as a warranty for this service charge and if we face any problem after 30 days, they again charge Rs.458. Lat month I registered my complaint twice within a span of 2 days and the executive visited and did something and problem got resolved. Now, just after 32 days, it has broken down. They are again asking for Rs.458 as service charge.I am not sure whether the quality of this product is so poor that it breaks down more than once in a year, or the quality of the resolution the company's service executives provide. I am fed up of this washing machine. Was this information helpful? | |||||
Mar 31, 2017 Complaint marked as Resolved Whirlpool India customer support has been notified about the posted complaint. Verified Support Feb 25, 2017 Whirlpool India Customer Care's response Dear customer(cajoshi83), We're sorry for the experience you had. This concern has been raised again with our team. Please allow us some time to get back to you. Regards, Whirlpool Support Verified Support Feb 28, 2017 Whirlpool India Customer Care's response Dear customer(cajoshi83), We hope your concern has been resolved. We tried to get in touch with you to confirm the same but couldn't get through. Please let us know if there is anything else you need help with. Regards, Whirlpool Support | |||||
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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