[Resolved] Whirlpool India — Whirlpool washing machine, Model number "Explore 1055 LCS" is not working since last 1 month | |||||
My Whirlpool washing machine, Model number "Explore 1055 LCS" is not working since Feb 2017. I have done around 6 times complaints to Ranchi, Jharkhand repair center and main whirlpool repair center both thru phone and inperson but whirlpool technicians are unable to resolve the problem neither the customer care team of whirlpool is able to help me to get the machine repaired. The technician said that RAT has cut the wire and they have to also change the gasket, they informed me that they will order gasket and will replace but its 1 month already neither the wiring is fixed NOR the gasket replacement happened. After several follow up to Ranchi repair center and main head quarter, still they are unable to fix the issue. The Ranchi repair center team is also insisting me to leave the machine with them forever as they are saying that this problem will not be fixed, they are suggesting me to buy another machine thru them. I am unable to understand for such a minor issue why i will leave the machine which has cost me RS 29900 in August 2013 .Whirlpool customer care manager has informed me that they will resolve case in 24 hours but still service is pending.The cost of washing machine is Rs 29990/ but company is unable to give the service. Please help me in resolution of my problem Was this information helpful? | |||||
May 2, 2017 Complaint marked as Resolved Whirlpool India customer support has been notified about the posted complaint. Verified Support Apr 01, 2017 Whirlpool India Customer Care's response Dear sonisingh02, We're sorry to hear your experience. This concern has been raised with our team. Please allow us some time to get back to you. Regards, Whirlpool Support. Verified Support Apr 01, 2017 Whirlpool India Customer Care's response Dear sonisingh02, We got it checked with the service team and confirmed that our service technician is going to visit at your place to assist you with the appliance concern. Regards, Whirlpool Support. | |||||
 2 Comments | |||||
Comments
Please srnd me the screenshots o[censored]sing manuals of w.machine model no Explore 1055 LCS" as it is not working
Bani kantha Bhattacharya
[protected]
Bani kantha Bhattacharya
[protected]
Whirlpool India Customer Care's response, Oct 29, 2018
Verified Support
Dear Bani,
Please get in touch with our customer care toll free number 18002081800 to register the request for your appliance concern. Also you may file a complaint in our website www.whirlpoolindia.com.
Regards,
Whirlpool Support.
Please get in touch with our customer care toll free number 18002081800 to register the request for your appliance concern. Also you may file a complaint in our website www.whirlpoolindia.com.
Regards,
Whirlpool Support.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
69%
Complaints
3571
Pending
0
Resolved
2438
H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
View all Whirlpool India contact information
parts of front load machines are not available
useless services from whirlpool
strongly not recommending the product from whirlpool
parts of front load machines are not available
useless services from whirlpool
strongly not recommending the product from whirlpool
call me on 9799995927
Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.
Regards,
Whirlpool Support.
Our service team tried contact you but couldn't get through. Please share your convenient time and alternative number in order to assist further.
Regards,
Whirlpool Support.
We hope your concern has been resolved. Please let us know if there is anything else you need help with.
Regards,
Whirlpool Support.