Whirlpool India — whirlpool washing machine - poor quality product

Dear company,

I was very excited to purchase your product, but my experience has turned out very poorly. I'm writing to express my dissatisfaction with your product in hopes you can help remedy the situation.

My dad had purchased a fully automatic whirlpool washing machine model on 2015 june and it had a 2 year warranty.

Let me explain you what happened with me. The detail is as under-

August 2017 (Once the guarantee got expired) - the washing machine started creating loud noises while washing clothes.

18th august 2017 - i have called the customer care (Chennai). They registered the complaint (Complaint id:- co[protected], registered mobile no of my dad : [protected]) and promised me that they will send technician to my home address.

19th august 2017 - two people came (Vipin and sebastian (Both are working as a technician @ kottayam, kerala) and after inspection they informed that washing machine has a bearing problem & informed that the instrument has to be shifted to workshop for fixing the same. We paid rs.475 as service charge on that day.

23rd august 2017 - my dad got a call from the shop saying that we need to pay rs.5600 for the repair and also rs.900 for further extending the warranty for 1 year.

Let me ask you some questions.

1. Suppose if i am paying this money (Rs.7000 altogether) can you assure me that the product will not have any problem for next 10 years? Why i am asking you is, exactly once the warranty got expired the machine has got some problem. So how can i believe your service and product? I am sure that the product will definitely creates problem after the new warranty get expire.

2. Two years back i spend rs.14000 to purchase this product, now i have to spend rs.7000 to get it ready. See i am spending half of the amount after two years. If i can pay rs.5000 extra i will definitely get another good branded washing machine (Now onam festival offer is ongoing). As a common man i can't spend 7k on a two year basis for an electronic item.

3. That technician could have informed us or check with us whether we can afford this much money before changing the bearing part.

4. Since i trusted your company and service instead of going for a local workshop i had contacted your service only. Frankly speaking, i can get this bearing part ready @500 rs. From the local shop. I came to know that we can change only the bearing part instead of changing the whole part.

5. I think it was my biggest mistake that i trusted whirlpool (You) and you cheated me. I am sorry but i think you can't survive in industry like this kind of service. Very sad to say i'll never suggest any one to buy any whirlpool product at all.

So these are my suggestions-

1. You can reduce the amount to the maximum extent (2k is affordable to me).
2. Or you can give it back to me at the initial stage of the product.

But once again i am telling you that i trusted whirlpool and you cheated me.

Eagerly awaiting for a positive response from you.

Thanks & kind regards
Saranya sampath
Ph:- [protected]