Whirlpool India — whirlpool washing machine service

Address:

400064

I had called on customer care no.[protected] on 28.01.2018 to register a complaint for washing machine not functioning.

The customer care person registerd the compalint and informed that technician from s s solution services will call on the registered number for visit. It was informed that service charge of rs. 350 will have to be paid. Any part replacement, repair will be charged at actual, the cost will be informed after inspection by the engineer.

Engineer (Harsh - [protected]) called and fixed a visit. Upon visit on 28.01.2018, he inspected and informed that the panel is damaged and needs to be repaired. Charges will be rs. 3450 (Inclusive of service charge). He was also informed about water leakage from the bottom of the machine, which he informed he will check on the next day when the panel is ready to be replaced.

He visited the next day on 29.01.2018, and replaced the panel and made the machine functional. Water leakage also he did some setting and was working fine that day.

Next day when the machine was used, the leakage started again. We tried to contact him on the given number, but no one is picking the call. We tried to call on the numbers given on the bill[protected]Temporarily out of service), [protected] (This number does not exist) but no response.

On calling the same customer care number of whirlpool again on 6/2/2018, i was informed that the service charge is valid for one month, so i requested the customer care executive to register another complaint. This time the executive gave the name of new sri ram services. Another call was received from new sri ram services. After hearing the details, the person of new sri ram services informed that i will have to pay a visit charge of rs. 472. He informed that there is no registered service provider by name of ss solution services.

On calling the customer care on 7.2.2018, the details were explained to the executive named nitin. After checking the details he informed that there was no registered service centre by name ss solution service. He checked and could find my call details of 6.2.2018, but was unable to find call details of previous complaint.

I informed that on both the calls for service on the customer care, no service request no was provided. I was informed that no call was received for service on 28/29 jan 2018.

Customer service executive informed again that ss solution service was not registered with whirlpool, and requested to try calling on the numbers given on the receipt.

Upon trying again, there is no response from the executive harsh, who visited for the panel repair, neither the two numbers given on the receipt.

The problem of machine not working is resolved, however the leakage still persists.