It is regarding a complaint that i have booked against my Whirlpool refrigerator that i have bought on 2016. The service request number is COC[protected].
I have raised the complaint on friday and the service technician came by saturday and told that it was gas block issue and the refrigerator needs to be taken to service center and it will take around 4 days. The best thing is that they dont have a standby refrigerator to spare. How are we supposed to live for another 4 days . Today they have told they will come and take the refrigerator.
I have already paid them Rs 530 and they have told i will have to give another 3200 Rs for the rectification. So with the 3700 Rs that i am giving, am i am not worth a standby reriegrator. I regret my decision about buying a whirlpool refrigerator. It got complain on the very 6th year. Even after a loss of 3700Rs we have to suffer for 4 days (if they give it back in 4 Days). The service centre has told they dont have any spare ones to give. Is it not the responsibility of the service centre to arrange and give one. This is terrible that a customer has to suffer for opting whirlpool instead of other brands. I hope this mail comes to your attention and you make necessary steps from your side in favour of the customer.
The Best thing is that i have send the above details as mail to whirlpool and they didnt even bother to reply. Its already past three days that i have given the refrigerator to service centre and came to realise today that it is a compressor complaint and it will take again another 4-5 days thus making a total of 2 weeks without a refrigerator. When i asked them since i have compressor warranty i dont have to pay 3200 Rs, they have told me even i have, i still have to pay 3200Rs. Such a worst company
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