Whirlpool India — worst post sales service

Address:

New Delhi, Delhi

This is regarding our purchase of an RO water purifier " whirlpool Purafresh". We booked this product on 15/3/2014 from Good Life, a dealer selling all brands of water purifier in new delhi. The product was installed on 7/4/2014 Ever since we bought this product, after every 15-20 days there has always been some problem in the purifier. We have also done the amc for 2yrs. The problems we have faced in these 4 months are stated below date-wise and the complaint no.: May 2014: Service Request no. DL[protected]: When the first defect occurred on 12/5/2014, we at first contacted M/s Goodlife and informed them about the problem, they told us that as the product being in its warranty period, it’s not their responsibility to give the service, so they told us to contact whirlpool. We then contacted whirlpool and the above complaint no. is generated, then on 14/5/2014, an engineer from whirlpool came and told us that the RO Membrane is defective and needs replacement and this part is not under warranty and have to pay for this part. It was a surprise for us that how come it failed in just one month after installation, the manual says, its needs replacement after 12 months as per the estimated life mentioned there in on the basis o[censored]sage of 15 liters water per day with maximum feed water tds upto 2000 ppm, (we would like to mention here, we are only two members living and our water consumption is less than 6 liters per day and moreover the tds level as tested during installation is 1325 ppm.) when he came to know that we purchased it from M/s Goodlife, his attitude changed, and refused to change the membrane but upon our complaint to good life and then to the senior management, the same (RO Membrane filter) has been replaced at the company's cost, he also told us that since we have not fitted the pre filter element, the RO membrane didn't last long. May 2014: After this we have installed a pre-filter element on 20/05/2014 to avoid any such problem. This pre-filter element is fitted by M/s Goodlife (from where we purchased the RO System) June end 2014: there was another problem that the tank is not filling, it is taking longer time to fill up the complete tank, we again gave a complaint to Whirlpool and the engineer visited and worked on the system and rectified it but he was not at all professional and he didn’t fit properly the complete system, a lizard entered the system after few days of the above mentioned service. July 2014: we again gave a complaint, the same engineer visited and removed the lizard from the system, this time the engineer who came was just like he is about to destroy the product, he was just holding a mobile phone in one hand and the purifier on the other and he didn't fit the appliance properly. July 2014: again we faced a problem of water not filling the storage tank, we gave a complaint on 16th July and requested to send a senior person instead of the earlier one, the same day a senior person visited in the evening of 16th July and found that the post sediment filter is blocked, he cleaned this filter and told that, this is a temporary solution for the time being, he rectified the problem of water not filling the storage tank. July end 2014: we felt that the water taste is not good and not as per the earlier days, it taste like a salt water and again a complaint was given on 01/08/2014, a engineer visited the same day in the evening and tested the water in the storage tank, the tds was around 1200 ppm and concluded that the RO Membrane filter is again a problem and this needed replacement, The engineer didn’t open the system to check properly and he misbehaved a lot, this was our observation yesterday on 01/08/2014. Here again, the engineer said that RO membrane filter is not under warranty and we have to pay for it. Asked the engineer to leave the system as it is and we are completely fed up with whirlpool service. Now after all these events, I as a customer of this product is fed up with the way this has performed in this 4 months of working, I don’t want to use this system anymore and request to take back the system and refund the complete amount with interest or else the whole purifier shoul be replaced with a brand new one.